Alternative Press Store

<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(51, 51, 51); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">Our customer service is via email. Please contact us at store@altpress.com<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(51, 51, 51); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">. Our business hours are 9 am-5 pm EST Monday through Friday.&#xA0;Response times will typically be in 3-5 business days.<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">You can also fill out an email request here: <a href="%3Ca%20data-fr-linked=" id="isPasted"></a><a href="https://alternativepress-shop-help-center.gorgias.help/en-US" id="isPasted">https://alternativepress-shop-help-center.gorgias.help/en-US</a>

Our customer service is via email. Please contact us at store@altpress.com. Our business hours are 9 am-5 pm EST Monday through Friday. Response times will typically be in 3-5 business days. You can also fill out an email request here: https://altern

How can I contact customer service?

GENERAL QUESTIONS

How can I track my order?

How can I update my address?

What should I do if I receive damaged items?

What is Convoy Order Protection?

What should I do if I did not receive what I ordered?

How can I cancel my order?

How can I check the status of my order?

Can you guys combine my order for me?

Are all of your products in stock?

The item I want to buy is out of stock. Can you tell me when you will get it back in stock?

I received the wrong item in my order.

ORDERS

When will my pre-order ship?

Why hasn’t my pre-order shipped yet?

PRE-ORDERS

When will my order ship?

Why has only part of my order shipped?

Can you open my record before shipping?

I recently received my order but the poster I ordered wasn’t included. Did you forget it?

How much does shipping cost?

What shipping methods do you offer?

How much will duties and customs fees be for my order?

Why is your website stating that you don’t offer shipping to my address?

Why does my tracking say my order is being returned to the sender?

My order says it’s been delivered, but it hasn’t.

Why does my tracking say “Shipping Label Created, USPS Awaiting Item"?

What countries do you ship to?

SHIPPING

What methods of payment do you accept?

Will I be charged sales tax?

Why was my credit card declined, and why does my statement say, "payment pending”?

How can I contact customer service?Updated a year ago