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GENERAL QUESTIONS

How can I contact customer service?

Our customer service is via email. Please contact us at [email protected]. Our business hours are 9 am-5 pm EST Monday through Friday. Response times will typically be in 3-5 business days. You can also fill out an email request here: https://altern

I did not receive a digital download card with my record.

Not all vinyl includes a digital download via email or from a card. Please check the product page description to see if the item you ordered includes a digital download. If the description does not indicate that there is a digital download included,

Am I able to stack my discount codes at checkout?

No. Only one discount code can be used per transaction. These cannot be stacked.

Why isn't my discount working?

If a customer service representative has given you a discount code and it's not working for you, please use the email address that you have used on your order. When we assign discount codes, we assign them to that email address. If this still does no