Once your order ships, we will send you a shipping confirmation email with tracking information. You are also able to track your orders on Shop App or by clicking here. Please use your email address associated with your order number to track its stat
If your order has not yet shipped, we are happy to help you change your shipping address. Please contact [email protected] and be sure to provide your name, order number and updated address as follows:. ADDRESS LINE 1. ADDRESS LINE 2. CITY, STATE, P
If you received a defective or damaged product from the Alternative Press Store please contact [email protected] within 30 days of receipt so we can resolve the problem. We are not able to replace any items. We are currently unable to support intern
Convoy Order Protection protects shipments from your favorite online shops from theft, loss, or damage. On Convoy-enabled merchants stores, just select to add Convoy Order Protection in your cart or during checkout. If your order shipment has a probl
If you received the wrong product from Alternative Press Store please contact [email protected]. In these rare cases, Alternative Press Store will pay return shipping and provide store credit if requested. Please note, we are currently unable to sup
If you would like to cancel an order, please contact [email protected]. We will help you out in canceling your order. Please include your order number and reason for cancelation. Please note that we are unable to cancel an order once it has been pic
If you would like to check the status of your order, we suggest using Shop App or click here. Please use the email associated with your order to be able to check the status. You can also track your order by clicking on the “Track my shipment” link in
No, we cannot combine any orders. If you would like to change your order to have both items you ordered in one order, please contact our customer service team at [email protected] and they can cancel both of your orders for you. Then, you can place
Because of changing availability in our dynamic warehouse, any item ordered at https://shop.altpress.com may require more than 5-14 days to fulfill. Please also note that all Vinyl, CD and other new release information including new release availabil
On our product pages, there will be a sidebar that reads “email me when available”. Please select this and input your email address. This way, we can email you if this item comes back into stock. Please note that this email list is in order, so if so
While we do strive to ship all items out correctly, we are human and mistakes do happen on rare occasions. If you have received the wrong item, please reach out to us at [email protected] and we will discuss your options and send you a return label