Alternative Press Shop does not facilitate exchanges. Defective items in their original condition can be returned within 30 days for a full refund, while unopened items are eligible for a refund minus shipping costs. Worn garments are non-returnable.

<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(41, 105, 176); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://shop.altpress.com/" rel="noopener noreferrer" target="_blank">Alternative Press Shop</a><span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;does not facilitate exchanges.&#xA0;<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Defective items in their original condition can be returned within 30 days for a full refund, while unopened items are eligible for a refund minus shipping costs. Worn garments are non-returnable.&#xA0;<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For any return, email&#xA0;<a href="mailto:store@altpress.com"></a><a>store@altpress.com</a><span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(41, 105, 176); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:store@altpress.com">,</a><span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;ensuring the item is unworn, with all tags, in original packaging, and include a note with Name, Order Number, and Return Instructions. Use a tracked/insured shipping service; Alternative Press Shop is not responsible for lost returns without tracking.<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Returns should be sent to: <span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ATTN: RETURN<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">PROJECT M<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">300 Mathers Road<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Building 32<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Ambler, PA 19002 <span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you were shipped the incorrect item or the item is defective, please contact us within seven days of receipt.<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(41, 105, 176); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://protect.inc/for-customers/" rel="noopener noreferrer" target="_blank">Protect</a><span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, an optional protection service, handles damaged, lost, or stolen items.<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you&apos;ve purchased Protect, they cover damaged, lost, or stolen items, please&#xA0;<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(41, 105, 176); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://shop.altpress.com/apps/protect/file-claim" rel="noopener noreferrer" target="_blank">file a claim here</a><span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;if your order falls into this category. For orders purchased without Protect, Alternative Press Shop is not liable for handles damaged, lost, or stolen items.&#xA0;<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(13, 13, 13); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">International return shipping is not covered by Alternative Press Shop. For service failures in international shipments, contact us promptly. Shipping charges are non-refundable unless due to our error. Refunds are processed upon receiving the returned item. We are unable to refund any order until we receive the return of the item.

What is your return policy?

No. We are only able to accept returns from our online store.

<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">No. We are only able to accept returns from our online store.

Can I return something I purchased at an event or concert?

Alternative Press Store

RETURN POLICY

How can I track my order?

How can I update my address?

What should I do if I receive damaged items?

What is Convoy Order Protection?

What should I do if I did not receive what I ordered?

How can I cancel my order?

How can I check the status of my order?

Can you guys combine my order for me?

Are all of your products in stock?

The item I want to buy is out of stock. Can you tell me when you will get it back in stock?

I received the wrong item in my order.

ORDERS

When will my pre-order ship?

Why hasn’t my pre-order shipped yet?

PRE-ORDERS

When will my order ship?

Why has only part of my order shipped?

Can you open my record before shipping?

I recently received my order but the poster I ordered wasn’t included. Did you forget it?

How much does shipping cost?

What shipping methods do you offer?

How much will duties and customs fees be for my order?

Why is your website stating that you don’t offer shipping to my address?

Why does my tracking say my order is being returned to the sender?

My order says it’s been delivered, but it hasn’t.

Why does my tracking say “Shipping Label Created, USPS Awaiting Item"?

What countries do you ship to?

SHIPPING

What methods of payment do you accept?

Will I be charged sales tax?

Why was my credit card declined, and why does my statement say, "payment pending”?